Main Purpose Of JobTo manage the Operations resources and work processes cost-effectively and efficiently to ensure contractualobligations to customers are met, and to continually monitor and improve all department's profitability, security andperformance.Key Skills and AttributesPeople Management experience essentialMust communicate clearly and fluently possessing strong interpersonal skills.Must be capable of building strong and constructive relationships.Should possess excellent analytical capabilities and have strong IT capabilities.Experienced within a Union Environment.Proven experience in Customer Relationship ManagementKey TasksManage and monitor the departmental budgets in conjunction with the Branch Manager, includingheadcount.Work with Branch Manager to improve the efficiency and effectiveness of the department and managechange where necessary, optimizing resources to meet operational needs.Focus on continuous improvement and productivityLiaising with customers to ensure the company's customer care policy is maintained.Set & monitor team and individual objectives.Contribute to the recruitment, training and development of employees, ensuring needs are recognized andmet.Manage and enhance performance of team members, ensuring a clear focus on SOP's and Securityprocedures.Contribute to the implementation of the Company's Health & Safety policy.Promote and maintain an effective and harmonious working environment.Authorize department's timesheets and leave applicationsProvide accurate & timely management information regarding the department's performance, ensuring thesystems are updated and maintained.Communicate with employees to give and receive information by Branch meetings and/or staff briefings.