ICT Services is a leading IT field services, roll-out, and support services group.
The 100-strong team provides an all-Ireland service, from nine offices and parts hubs, partnering with the largest and most innovative developers and IT manufacturers in the world.
Headquartered in Dublin, with a subsidiary in Northern Ireland, ICT Services is a truly Island of Ireland resource.
We deliver best-in-class IT solutions to customers, including the biggest names in business across key industry sectors throughout Ireland. Supported by a network of engineers and an expert back office team, we focus on meticulous attention to detail, resulting in first-class service. We provide rapid response and round-the-clock dependability.
This organization is continually evolving to provide class-leading, business-enhancing solutions. It is an ideal place for innovative and energetic individuals seeking to grow their technical and commercial experience. You will have opportunities to develop your career across various sectors as a valued member of a dynamic team.
Role:
ICT Services is seeking a Desktop Support Engineer to work onsite at a customer site in Clonmel. This is a full-time position.
Requirements:
* 3-4 years’ experience in IT Infrastructure field support, troubleshooting hardware, software, and OS issues without impacting hardware warranty or security compliance.
* Hands-on experience installing, troubleshooting, and repairing desktops, printers, laptops, and peripherals, as well as desktop applications.
* Basic knowledge of enterprise LAN and WAN setups; ability to perform support activities at client sites.
* Ability to lift/move equipment weighing up to 50 lbs.
* Skilled in desk-side support, PC break/fix, and basic Windows OS administration.
* Experience with anti-spyware and anti-virus software.
* Knowledge of TCP/IP, DNS, DHCP, VPN, RDP.
* Support for peripherals and networking hardware, including monitors, keyboards, mice, printers, routers, switches, firewalls, and racks under ‘Smart Hands’ support.
* Strong troubleshooting skills using deductive reasoning.
* Good communication skills, both written and oral.
* Ability to meet deadlines and complete tasks on time.
* Preferably an associate degree in Electronics and CompTIA A+ Certification.
* Experience with ticketing tools such as ServiceNow or Remedy.
* Basic troubleshooting of Mobile Device Management systems (Airwatch, XenMobile, MobileIron).
* Understanding of VDI, SCCM, LANDesk, Altris, Skype for Business, OneDrive.
* Support for Apple devices and apps.
* Ability to interact professionally with clients at various levels.
* Self-driven and results-oriented.
Responsibilities:
* Troubleshoot PC-related problems via phone, remote tools, or desk-side support.
* Build, configure, and troubleshoot PCs and laptops.
* Coordinate warranty repairs with hardware vendors.
* Deploy and install workstation hardware/software as needed.
* Manage workstation asset recovery.
* Maintain workstation hardware, peripherals, and manage upgrades and new hires.
* Complete incidents and requests within SLA in a pressurized environment.
* Update tickets daily.
* Support meeting rooms and video conferencing.
* Support printers, scanners, and peripherals.
* Support mobile devices including iPads and iPhones.
* Support Apple Mac devices.
* Handle end-user data backup and restoration.
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