About The Role
We are seeking outstanding Executive / VIP Business Travel Consultants to deliver an elite, seven-star service experience to senior leaders, executives, and high‑value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional; it is highly personalized, time‑critical, and relationship‑driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. You will have strong GDS experience, though we are able to provide full cross‑platform training for candidates who have experience in Amadeus, Sabre or another GDS.
What Success Looks Like
Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
Acting as a trusted advisor, not just a booking agent
Managing highly complex, often last‑minute travel changes with calm professionalism
Consistently achieving strong CSAT while meeting productivity and efficiency expectations
Demonstrating excellent ownership, judgement, and accountability in every interaction
What You’ll Do
End‑to‑end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
Handling urgent and high‑impact travel disruptions with speed, empathy, and precision
Managing multiple channels (phone, chat, email) in a fast‑paced Executive Care environment
Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
Building long‑term relationships with Executive travellers through consistent, high‑quality service
Collaborating closely with peers to maintain a high‑performance, elite service culture
Essential
Proven experience delivering high‑touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
GDS experience (Amadeus, Sabre, Galileo or similar)
Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
Exceptional communication skills with a polished, confident, and discreet style
Ability to remain calm, decisive, and solutions‑focused in high‑pressure situations
Strong organisational skills and attention to detail
Desirable
Experience supporting senior stakeholders, C‑suite, or high‑net‑worth individuals
Exposure to out‑of‑hours, follow‑the‑sun, or on‑call travel support models
Personal Attributes
Naturally service‑oriented with a strong hospitality mindset
High emotional intelligence and sound judgement
Comfortable working autonomously and taking full ownership
Resilient, adaptable, and confident handling ambiguity
Commercially aware and performance‑driven without compromising service quality
This role is offered as a 2‑year fixed‑term contract and will be fully remote, providing flexibility whilst still part of a collaborative team.
To note - the work schedule for this role is currently between 7am and 7pm Monday‑Friday.
How We Work
At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately make us a great place to work.
For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
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