The Business Support Lead will oversee the Business Support team, ensuring efficient day-to-day operations across logistics, telesales, finance support and other shared business support services. They will take ownership of team performance, operational improvements, and cross-functional collaboration, acting as a key link between Supply Chain, S&OP team, Commercial, and other departments to support and delivery Company KPIs.
DUTIES AND RESPONSIBILITES
Coordinating and Leading a Team
* Providing guidance, training, and performance evaluations to Business Support Team.
* Allocate tasks effectively and ensure workload balance within the team.
* Foster a positive team culture emphasizing continuous learning and collaboration.
* Mentor team members, identifying skill gaps and coordinating training to address them.
* Promote a collaborative environment that aligns with the company’s values.
* Handle day-to-day HR-related issues for the team, including scheduling and holiday approvals.
Operational Excellence
* Oversee the completion of BS administrative activities, including:
* Daily customer communications.
* Maintaining financial flow and ensuring accurate reporting.
* Managing customer disputes and internal escalations efficiently.
* Ensure seamless order processing and a positive customer experience.
* Act as a key contact for cross-functional initiatives between Production, Quality, Supply Chain, and Sales teams and Finance.
Compliance & Reporting
* Ensure all activities align with company policies, procedures, and compliance requirements.
* Provide accurate and timely reports to the Business Support Manager.
* Analyse team performance data to identify opportunities for improvement and implement changes.
REQUIREMENTS
Experience
* Minimum of 2 years in a Business Support, Admin, Commercial or Supply Chain role, with supervisor experience preferred.
* Proven track record of working in a fast-paced, high-pressure environment, ideally within the food manufacturing sector.
* Proven experience in project leadership, support, or coordination, particularly in implementing process improvements or operational changes.
* Demonstrable experience in people development: including coaching, mentoring, and supporting the professional development of team members.
Educational Qualifications
* Fluent in English (written and spoken).
* Relevant business, administration, or supply chain qualification advantageous.
Skills and Competencies
* Excellent organizational and problem-solving skills, with attention to detail.
* Proficient in MS Office, particularly Excel and PowerPoint.
* Ability to analyse data and drive continuous improvement initiatives.
* Exceptional communication and interpersonal skills for cross-functional collaboration.
* Self-motivated with the ability to work independently and within a team.
* Team leader abilities and achieving results.
* Integrity, trust, and accountability.
* Ability to challenge the status quo and drive innovation.
* Adaptability to dynamic business environments.
Manor Farm are an equal opportunity employer
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Food and Beverage Manufacturing
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