Overview
Quality Analyst role at TELUS Digital located in Dublin. Location: South Dublin (onsite in the office). Shifts: 5 days/week, currently Monday–Friday 8am–5pm (subject to change). Start date: 06 October. Salary: €36,000 base salary + performance bonus.
Are you passionate about upholding the highest standards of quality and compliance? We are seeking a meticulous Quality Analyst to help maintain and enhance the integrity of our client’s platform. You’ll ensure our policies are followed across various compliance areas, from intellectual property to data privacy.
What You’ll Do
* Contractual Operations (COPS) team: ensure licensing and regulatory obligations are met, review and act on potential licensing violations (often music-related), and support global regulatory efforts to balance content access with licensing limits.
* Scaled Regulatory Operations (SRO) team: design, build, and scale operational solutions to address evolving regulatory landscapes, ensure regulatory compliance, mitigate non-compliance risks, and collaborate with internal stakeholders.
* Privacy Operations: support user data privacy requests (data access, deletion, portability) aligned with global privacy regulations (EU GDPR, US CCPA/CPRA, Brazil LGPD, and others); ensure privacy tools and back-end workflows function properly and meet obligations.
* Intellectual Property Operations: investigate and validate cases across copyright, trademark, counterfeit, and brand rights protection; ensure adherence to global regulations (DSA, DMCA); identify policy gaps, perform root-cause analysis, and recommend improvements; collaborate with global teams to maintain quality standards.
What We're Looking For
* Detail-oriented with a keen eye for catching non-compliance and inconsistencies.
* Decision-maker able to make quick, informed judgments based on guidelines.
* Organized with strong workflow management skills.
* Strong communicator who can articulate complex issues clearly and professionally.
* Compliance-driven with a passion for policy and legal adherence.
* English proficiency at C1 level.
* Experience in a Compliance role (AML, KYC, etc.) or Policy Quality Analyst role.
Why Join Us
* Comprehensive Benefits: Company pension, medical insurance contributions, and wellness programs.
* Monthly bonuses based on performance.
* Career development opportunities within TELUS Digital on local or global levels.
* Vibrant office environment with relaxation zones and game areas.
* Employee referral program (up to €1,500).
* Transport perks: Parking, Bike to Work scheme, and TaxSaver Leap Cards.
* Stable, permanent role with regular training.
* CSR projects and meaningful community initiatives.
Language & Equal Opportunity
Language: English.
EEO Statement: At TELUS Digital, we are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment are based on qualifications, merits, and performance without regard to diversity-related characteristics.
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