Job Title:Resident Experience Associate Full-time role About us OccuisIreland'sfastest-growingPRSplatform.Beingaprofessionallandlordmeanswe make renting easier, transparent and fun!
As a member of the Resident Experience Team, your primary goal is to elevate customer service for our residents.
We are dedicated to simplifying and enhancing our residents lives, ensuring a hassle-free and amicable living experience with an emphasis on community and creating a sense of belonging.
Here's an overview of what the role involves: Community building: Fosterastrongsenseofcommunitybyconnectingresidentswiththeirlocalarea and neighbours.
Createanenvironmentwhereourresidentsandstaffalike,feeltheybelong.
Where they feel heard and seen.
Resident Interaction: Cultivatemeaningfulrelationshipswithresidentsbystayinginformedandengaging with their life events, such as new additions to the family or career changes.
Developandmaintainpositiverelationshipswithresidents,transparencyiskeyand ensuringthatweareattendingtotheir needspromptlyandprofessionallywilllead to better resident engagement.
Proactivelyengagewithresidentstounderstandwhotheyare,theirpreferences, interests, and any concerns they may have.
Event Planning: Ourcommitmenttocommunityisintegraltoourvalues,andyou'llplayakeyrolein organising events and engagements to bring residents together.
Createuniqueandexcitingresidenteventstoenhancethesenseofcommunity.
Organise and communicate regular events with our residents from pancake mornings to wine tastings, movie nights and sponsored walks, we are always looking for the next great event that will enhance our residents way of living with Occu.
Front Desk Management: Efficientlymanagefrontdeskoperations,includinggreetingvisitors,handling inquiries, and managing phone and email communications.
Proficiency with Microsoft Office and Outlook are essential.
Key Responsibilities: Provide prompt, accurate information, and solutions in a friendly and professional manner.
Planandexecuteengagingcommunityevents,rangingfromcoffeemorningsto wine tastings and movie nights.
Managethefrontdeskefficiently,handlingwalk-ins,telephonecalls,andemails in a polite and friendly manner.
Activelylistentoresidents'feedback,identifyissues,andassistinresolvingthem.
Contributetobuildingasenseofcommunityamongstresidents,theteam,andthe surrounding area through interactions and engagement initiatives.
Receiveandmanageresidentdeliveriesthroughtheconciergeservice.
Serveastheon-siteliaisonforservicesandamenities.
Upholdthecompanyethosproudly,consistentlyrepresentingthecompanyinthe best light.
About you: Enough about us, we want to hear about you!
The perfect candidate will possess: 2Years+minimumexperienceinacustomerfacingrole.
Full,cleandrivinglicence ExcellentwrittenandspokenEnglish.
Flexibilitytoworkshiftwork,includingSaturdays.
Supervisory/Managementexperiencepreferable,butnotessential.
Asincereenthusiasmforcustomerserviceandaknackforengagingwithpeople daily.
Anupbeatandoutgoingpersonalitywethriveonapositive,can-doattitudeand a winning smile!
Exceptionalcommunicationskillscoupledwithkindnessandempathy.
Astellarproblem-solvingability,especiallywhennavigatingchallengesunder pressure.
ComfortwithMicrosoftOfficeproductsandOutlook youdon'tneedtobeatech guru!
Above all, we're keenly interested in you as an individual experience is valuable, but if you bring warmth, friendliness, and a helpful demeanour, we'd be thrilled to have you on board!
Our promise to you AtOccu,weareallaboutpeople.Bybelievinginwhatwedoandlivingbyiteveryday,it naturally is shared with our people, our residents, our community, our suppliers.
Westrivetoenhancethecareersofthepeoplethat havethepassiontobringourvisionto life.
We want to make renting easier, more transparent and fun for everyone that lives in an Occu property.
Ourofficeanddevelopmentsareplaceswhereeveryonefeelssafe,feelsasenseof belonging, is respected, valued, and has their individual needs understood.
Benefits WehaveHealthandpensionplansinplace,thesearetobedecidedbytheemployee (deduction via payslip).
Inspire Wellbeing 24/7 service.
Wealsohavefrequentstaffevents,discretionaryannualbonus,taxsaverticketand on- site parking.
Skills: Event Planning Community Development Front Office Customer Care