Red Chair are currently recruiting for two experienced Tier 2 Technical Support Technicians for our clients offering global Health and safety software.
Responsibilities
* Intermediate knowledge of relational database concepts (foreign keys, join types, etc.) and SQL syntax (preferably MySQL).
* Excellent organizational skills and attention to detail, especially in the context of prioritizing issues and ensuring proper categorization of helpdesk tickets.
* Ability to see the "big picture" of reported concerns, identify the consequential effects of changes, etc.
* Ability to read, parse, and interpret Linux system logs and application logs to identify errors.
Requirements
* 2+ years prior experience providing troubleshooting assistance to business end-users.
* Prior experience providing escalated technical support in a SaaS environment.
* Experience working with ZenDesk and/or Jira.
* Experience with Linux (Ubuntu).
The salary on offer for this role is in the region of €28,000 – €32,000 and will host a number of benefits to be discussed at interview stage.
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