Job Title: Service Transformation Specialist
We are seeking a seasoned Business Analyst to join our growing team. As a key member of our Professional Services unit, you will play a vital role in driving business improvements and process enhancements.
The ideal candidate will possess expertise in ITIL and Business Analysis techniques, as well as experience working with agile methodologies and transformation to target operating models.
About the Role:
* Gather requirements and work collaboratively with the business to understand objectives and identify solutions.
* Map business impact and develop Business Analysis materials to support requirements gathering, process amendments, and adaptation to operating models.
* Work with business leaders and sponsors to facilitate improvements and manage operational changes required to support the business.
* Participate in relevant governance checkpoints throughout the transition to inform go/no decisions.
* Undertake assessments of the success of change mitigation and transformation, and manage further interventions with the Business Change Lead to embed business changes into the organization.
* Participate in project governance activities, such as regular status reporting.
What You Need to Succeed:
* Background in ITIL and Business Analysis techniques, agile methodology, and transformation to target operating models.
* Able to demonstrate excellent teamwork skills, strong interpersonal and communication skills across all stakeholder levels.
* Ability to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions.
* Specific knowledge of secure government operations and ways of working.
* Background in Service Management Capabilities and experience working with Service Management toolsets.
* Experience working with personnel in a cross-organization environment is highly desirable.
Benefits:
* This is a hybrid role, and the successful candidate will be required to work from Gloucester or London on an ad-hoc basis.
* An opportunity to shape the future of enterprise solutions at OpenText.
* Foster positive relationships with customers and peers alike.
* Makes a significant impact in the world of technology.