Become a leader in the insurance industry by taking on this exciting role as Customer Service Operations Lead.
The role involves driving business targets, delivering exceptional service, and developing team members to achieve their full potential.
You will work closely with your team, providing guidance and support to help them meet business objectives and deliver outstanding results.
As a key member of the customer service team, you will contribute to the success of the organization by leading teams to achieve business targets and delivering exceptional service to our customers and intermediaries.
Key responsibilities include:
* Leading teams to achieve business targets and deliver exceptional service
* Managing team development and performance through training, coaching, and goal setting
* Effective communication with teams through huddles, team meetings, and one-to-one sessions
* Supporting the development of action plans to increase employee and customer satisfaction
* Analysing department and team data to create reports assisting management in achieving call centre goals
The ideal candidate will have 3 years' experience in Insurance or Financial Services, with a strong focus on leadership, communication, and customer service.