Senior Retail Team Leader
We are recruiting an experienced Retail Team Leader to manage our Plumbing, Heating & Building department.
The ideal candidate will have a proven track record in leading teams and a background in retail management with expertise in sales and customer service.
You will be responsible for motivating the sales team, driving sales growth, and ensuring excellent customer experience.
Your key responsibilities will include:
* Managing day-to-day operations of the department
* Motivating the sales team to deliver store KPIs
* Ensuring commercial merchandising and visual displays
* Upselling and promoting alternative products
* Minimizing stock loss and conducting stocktakes
* Optimizing stock levels
* Analyzing sales reports and making data-driven decisions
* Cultivating superior customer service
* Coaching staff on product knowledge, sales skills, and service
* Monitoring attendance, timekeeping, and productivity
* Recruitment, training, cash handling, wages, and banking
* Monitoring departments margin and profit
* Health & Safety
This is an exciting opportunity to join our team as a senior retail leader, where you will play a critical role in driving business success.
If you have the right mix of leadership skills, retail experience, and passion for delivering exceptional customer service, we encourage you to apply for this challenging and rewarding role.