Position: Desktop Support Engineer (L1)Job Type: Full-time onsiteWorking Hours: Standard business hoursContract: 12 months initial (with the possibility to extend up to 3 years based on performance)Start Date: ImmediateExperience Required: 2-3 years in desktop / end-user supportLanguages: EnglishPrerequisite: The candidate must have full working rights in Ireland.Job Description;About the opportunityWe are looking for a motivated Desktop Support Engineer Level 1 to join our onsite IT team in Ireland. The successful candidate will provide first line technical support to end users, resolve common hardware and software issues, and ensure smooth daily IT operations. This role is ideal for someone starting a career in IT support who wants hands on experience in a busy corporate environment.Key ResponsibilitiesProvide first line support for user incidents and service requests via ticketing system and telephoneLog, categorize, and update tickets in ServiceNow or Remedy and follow up until resolution or escalationPerform basic installs moves adds and changes of desktops laptops printers and peripheralsAssist with desktop and laptop imaging and initial configuration following standard images and checklistsHandle routine account tasks in Active Directory such as password resets and account unlocksTroubleshoot common software and operating system issues on Windows 10 and Windows 11 machinesSupport basic mobile device and VOIP phone issues and escalate complex mobility problems to senior teamsAssist with basic network connectivity troubleshooting for wired and wireless connections and liaise with the networking team when requiredFollow patching and security baseline procedures and report non compliant devices to the team leadPreferred Technical SkillsGood working knowledge of Microsoft Office Suite support and common application troubleshootingExperience using ServiceNow or Remedy ticketing platforms for incident managementFamiliarity with endpoint management tools such as SCCM or Intune and basic MDM concepts is advantageousUnderstanding of basic networking concepts including IP addressing DNS and Wi Fi troubleshootingExperience with desktop and laptop hardware replacements peripheral setup and system imagingAwareness of ITIL practices and SLA driven service deliverySoft SkillsStrong customer service mindset and clear communication skills with non technical usersAbility to work well in a fast paced environment and manage multiple tasks by priorityProfessional attitude and ability to work cooperatively with colleagues and internal stakeholdersGood documentation habits and the ability to contribute to knowledge base articles and runbooksJob Type: Full-timePay: €2,500.00-€2,900.00 per month