Senior Consultant @ Cpl | Multilingual Candidate Relationships | EMEA Focus
Are you fluent in Afrikaans, Arabic (Iraqi), Bulgarian, Dutch, German, Hebrew, Indonesian, Portuguese, or Slovenian? Join our team as a Digital Safety Specialist and help shape a safer and more inclusive online community.
As a Digital Safety Specialist, you will play a critical role in ensuring the quality and safety of online content. You’ll investigate reported issues, enforce community standards, and provide insights to improve user experiences.
Key Responsibilities
* Investigate and resolve reported issues, including account support requests and potentially abusive content.
* Enforce the client’s Terms of Use by monitoring and addressing reports of abuse.
* Stay up-to-date on the client’s products and community standards.
* Leverage market-specific knowledge to propose scalable solutions for community support.
* Analyse data to identify trends and improve user experiences.
* Escalate issues outside company policy to global teams when necessary.
* Identify inefficiencies in workflows and recommend improvements.
* Strong resilience to work in a fast-paced environment.
* Excellent interpersonal, verbal, and written communication skills, with a high degree of empathy.
* Adaptability and a positive approach to challenges.
* Decision-making, problem-solving, and teamwork abilities.
* Effective time management and prioritization skills.
* Consistent performance in meeting Key Performance Indicators (KPIs).
Language Requirements
* Fluency in one of the following languages: Afrikaans, Arabic (Iraqi), Bulgarian, Dutch, German, Hebrew, Indonesian, Portuguese, or Slovenian (oral and written).
* Advanced English proficiency (minimum B2 level).
Type: Full-time, permanent
Location: Dublin 18, Sandyford (on-site only; remote work is not available)
Working Hours: Choose between:
* Day Shift: 9:00 AM – 5:30 PM
* Evening Shift: 6:00 PM – 2:00 AM
Monday to Friday (occasional weekends/bank holidays)
Benefits
* Evening shift uplift: +25% for late hours
* €12/day travel allowance (before tax) for evening shifts
* Quarterly performance-based bonus (10%)
* Private healthcare and pension contributions
* 25 days of annual leave
* Extensive training programs and access to wellness initiatives
* Tax Saver and Bike-to-Work schemes
Why Join Us?
* Work in a multicultural and diverse team environment.
* Opportunities for career progression into roles like Quality Auditor, Trainer, or Team Lead.
* Fixed working schedules with no rotations.
* Comprehensive training provided—no prior experience required.
This role involves exposure to sensitive content. Candidates must be comfortable handling such material. Eligibility to work full-time in Ireland is required (EU passport or valid work authorization such as Stamp 4/1G with at least 12 months validity).
If you’re ready to make a meaningful impact while growing your career in a dynamic environment, apply now!
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