The Company
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which the opportunity to work in a demanding and dynamic environment.
Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service.
Since ****, the brand has established itself in the largest international airports and outlets villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Job Description
Objectives:
To provide exceptional levels of customer service to all customers.
Merchandise, promote and sale of all products to end consumers.
Meeting all sales targets and Boutique objectives.
Key Tasks:
Sales
Greet and serve all customers providing a friendly service and delivering a full and memorable experience
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
Ensure good knowledge of all functions of watches and other products
Provide reliable information to customers in all matters relating to sales and customer service
Help display merchandise as directed
Contribute to the store reaching its monthly, quarterly and annual sales targets
Deliver exceptional customer service to every customer, every time.
Whether by email, over the phone, or in person in the Boutique
Security
Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
Maintain/build a general awareness of products and security hot spots
Follow Company policy and procedures for opening/closing the store
Maintain correct processing of all deliveries
Cash Handling/Payment Transactions
All transactions to be handled in a responsible and secure way
Till functions, cashing up, payments and general duties
Dealing with, and handling of, cash, credits cards and international currency
Care of the Store
Ensure the store is kept clean and presentable at all times
Back of house and shop floor are both just as important
Health and Safety aware
Good Visual Merchandising standards
Communication
Adhere to company policies and regulations
Attend briefing sessions as directed by your line manager
Can present, and conduct, themselves in a professional manner to both customers and colleagues
Can deal with international customers and familiar with their customs and culture
Can communicate clearly to consumers and colleagues
Product Knowledge
Attend regular training days
Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
Be able to deliver good product knowledge to our customers
Other
To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
Essential
Experience in the Retail Industry at a sales advisor level
Preferably from a watch/jewellery, or prestige retail background
Must have an understanding of luxury retail
Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer
Be accommodating to shifts, longer trading hours and staying late for VIP's etc
Have experience dealing with international customers
Ability to communicate in other languages including Mandarin / Arabic
Profile
This is a description of the job as it is at present.
It is the practice of The Swatch Group (UK) Ltd to periodically examine employees' job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed.
This procedure is normally carried out through discussion between the post holder and line manager/HR Manager at your annual appraisal.
Job Location:
Unit 46a Nurney Road, Kildare Village, R51 R265 E QU London, Ireland
Company Address:
The Swatch Group Ireland a branch of the Swatch Group (UK) Ltd.
Suite Lord Edward Street IE-Dublin 2 Ireland