Job Title: Digital Transformation Specialist
As a key member of our team, you will play a pivotal role in driving digital transformation and enhancing customer experiences. Your expertise in helping customers navigate new technologies will make their lives easier and more efficient.
Key responsibilities include:
* Leading digital transformation initiatives to champion our app, website, and other services in Branches and at community events.
* Handling digital support queries, updating customer information, and assisting with self-service digital devices when needed.
* Engaging in continuous learning to develop your digital expertise and stay up-to-date with the latest technological advancements.
You will be the voice of the customer, gathering feedback and sharing valuable insights with management to improve our services. We are looking for an individual who is passionate about digital adoption and has a demonstrated track record of advising customers on digital products.
Required Skills and Qualifications
While there are no specific qualifications or minimum educational requirements for this role, we encourage candidates with experience in QFA/APA qualification or those pursuing it to apply.
Benefits
We offer a unique work environment that prioritizes work-life balance, with 23 days annual leave and excellent pension contributions. Our company culture also supports family by offering 6 months paid maternity leave, innovative fertility and surrogacy policy, and working parent and carer supports. Additionally, we provide substantial health insurance contributions, employee assistance program, WebDoctor, and financial wellbeing coaches.
What Sets Us Apart
At our organization, we value diversity and inclusion. We welcome applications from individuals of all backgrounds, lived experiences, abilities, and perspectives. We strive to create a workplace where everyone feels valued and supported. If you require any accommodations during the recruitment process, please let us know, and we will do our best to provide them.
How to Apply
If you're passionate about digital transformation and want to make a meaningful impact, please submit your application through our official channels. We look forward to reviewing your application.