This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Food & Beverage Department as Assistant Restaurant Manager.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner.
What do we have to offer you:
* Competitive Salary
* Career Progression
* Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels
* Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
* Unlimited access to our eLearning platform
* Increased holiday entitlement for long service employees
* Meals whilst on duty in our employee restaurant
* Employee Recognition Awards
* Employee Assistance Program - mental health and wellbeing support
* Complimentary provision and laundry of uniforms
Management responsibilities
* To ensure the smooth and efficient management of the Restaurant operations.
* To assist the other F&B outlets when required.
* To assist in supervising daily shift operations.
* To provide feedback to employees based on observation of service behaviors.
* To handle employee questions and concerns.
* To ensure reservations for the Restaurant are managed correctly and to liaise with all relevant departments regarding special requests.
* To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
* To carry out departmental audits to ensure LHQA is achieved by all team members.
* To ensure that the Hotel’s Vision & Mission statement is communicated to the team.
* To ensure that service areas of responsibility are clean and well maintained (both front & back of house).
* To ensure that the ambience in departments (lights, music and temperature) are controlled.
* To report defective materials and equipment to the appropriate departments.
* To ensure that all new initiatives are implemented in the agreed time frame.
* To ensure that personal objectives are set and achieved on a yearly basis.
* To attend meetings as required.
* To ensure there is management presence at peak service times.
* To ensure a consistently high level of security is well maintained throughout the Hotel.
* To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
* To ensure departmental sales are achieved in line with the hotel budget.
* To maintain payroll in line with forecasted & budgeted targets.
* To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
* To provide support where necessary in other areas of the Hotel.
* To comply with the hotel's cash handling procedures and ensure that all team members are trained accordingly.
* To drive business results through revenue growth and cost savings efficiency.
* To interact with guests to obtain feedback on product quality and service levels.
* To handle guest problems and complaints, seeking assistance from supervisor as necessary.
* To ensure ‘wastage costs’ (i.e. breakage, spillage, etc.) are minimized.
* To maintain beverage costs within the budgeted targets.
* To create a market leading environment through product, people & profit.
* To monitor alcohol beverage service in compliance with local laws.
People
* To assist in the recruitment and selection of team members.
* To appraise all team members in accordance with the agreed appraisal procedure.
* To ensure that all team members comply with the employee handbook.
* To manage the Timepoint System for relevant departments.
* To ensure holidays, bank holidays and lieu time are managed for all restaurant team members.
* To ensure departmental daily briefings are carried out at relevant times.
* To co-chair Quarterly departmental meetings and ensure team members attend General Team Meetings and EICM when required.
* To ensure that all team members are rostered in accordance with the Organisation of Working Time Act.
* To ensure that all team members adhere to the hotel’s grooming procedures.
* To identify & develop key team members and develop a succession plan in conjunction with People & Culture.
* To coach and counsel employees regarding performance on a daily basis.
* To train all team members for them to have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and ensure that the highest standards quality are delivered consistently to our guests.
Leadership Competencies
* Self-motivated and sets a positive example for employees by their attitude and performance.
* Excellent time management and organizational skills, highly adaptable, naturally positive.
* Demonstrates high levels of energy, enthusiasm and professionalism.
* Encourages the team towards Hotel and individual objectives and aims.
* Shows concern for their team members and interacts with them in a positive manner.
* Provides a great work environment and treats each other with dignity and respect while embracing diversity (TEAM).
* Demonstrates strong leadership skills and regularly shows an ability to adjust their approach to deal with different people and situations.
* Communicates in a structured and effective manner with their team.
* Builds and sustains effective relationships with employees and customers.
* Motivates, inspires and empowers others to improve performance.
* Fully knowledgeable and compliant with the Leading Hotels of the World LQA program.
* Forbes Street by Gareth Mullins restaurant will be referred to as ‘restaurant’ or ‘Forbes Street’.
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