Hybrid – 2 days per week in the office (Dublin City Centre)
This is an opportunity to join a well-established organisation undergoing an exciting period of digital and operational transformation. The business is investing heavily in innovation, customer experience, process optimisation, and emerging technologies, including AI-driven solutions. You'll join a collaborative, forward-thinking environment that offers strong career development, an excellent benefits package, and the chance to make a visible impact across the organisation.
About the Role
We are looking for a Project Manager who combines strategic thinking with a hands-on delivery mindset. This is not a traditional, process-heavy project management role. Instead, we're seeking someone who can comfortably balance long-term transformation initiatives with the delivery of smaller, incremental improvements that drive immediate business value.
The successful candidate could come from a variety of industries. While experience within insurance, financial services, automotive, or technology environments would be beneficial, it is by no means essential. More important is a proactive attitude, strong stakeholder management skills, a willingness to learn, and the ability to thrive in a changing environment.
This role is particularly suited to someone who enjoys working at the intersection of business, customer experience, digital transformation, and innovation.
What You'll Be Doing
Lead projects from concept through to successful delivery, ensuring alignment with business objectives, timelines, and budgets.
Work closely with stakeholders across multiple functions to identify opportunities for improvement and define project requirements.
Drive both strategic transformation initiatives and shorter-term enhancement projects.
Coordinate cross-functional teams, ensuring clear communication, accountability, and progress tracking.
Manage project risks, dependencies, resources, and governance throughout the project lifecycle.
Act as a key liaison between business teams, delivery functions, external partners, and senior leadership.
Support the ongoing enhancement of customer-facing platforms, digital services, and end-to-end customer journeys.
Contribute to initiatives involving AI, automation, process optimisation, and innovation.
Champion Agile ways of working and foster a culture of continuous improvement.
Help identify opportunities to improve operational efficiency and customer outcomes through technology and smarter processes.
What We're Looking For
Previous experience managing projects, programmes, change initiatives, or business improvement activities.
Strong understanding of Agile methodologies and iterative delivery approaches.
Experience working in digital, transformation, customer experience, operational improvement, or technology-enabled environments.
Excellent stakeholder management and communication skills.
Ability to operate effectively across both strategic planning and day-to-day project delivery.
Comfortable navigating ambiguity and adapting to changing priorities.
Strong organisational, problem-solving, and decision-making abilities.
Experience working with customer-facing products, platforms, or services would be highly advantageous.
Exposure to AI, automation, data-driven initiatives, or digital transformation projects would be a distinct advantage.
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