DescriptionFirst point of contact for Retention calls - renegotiating customer contractsKey ResponsibilitiesFocus on minimising pre-churn via phone, SMS, email contact and use of various systemsUpdating historical customer account around retention/cancellation issuesMaintaining daily/weekly and monthly retention KPI's and achieve targetsAd hoc phone-based customer service and sales activities as requiredSkills, Knowledge and ExpertiseConsiderable attention to detail desiredHave excellent communication skillsProven ability to work in a self-directed and organised mannerExperience in a similar role and using CRM systems is an advantageWhat we offerProgression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors.€27,000 basic salary with a €5,000 bonus structure.The first month's bonus is guaranteed.BenefitsCompetitive salary & bonus structurePension Contribution SchemePrepayPower Health Insurance Group Scheme & EAP with Laya HealthcareGreat career progression opportunities in a growing company with strong market growthFast-paced and friendly team environmentContinual training and developmentAnnual leave, increasing with service.PrepayPower Staff TariffModern offices with excellent facilities in Sandyford and the flexibility to work remotelyEstablished CSR, Wellness, and Social Committees, and great social events.Refer a Friend SchemeTax Saver Travel Tickets & Bike to Work SchemeAbout Yuno EnergyThis is not the first time we've disrupted the market through innovation. Our team also created PrepayPower, Ireland's largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy.And as early adopters of smart meter technology, we built app-based services now used by 175,000 homes across Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland's highest-rated energy provider on Trustpilot.Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.