Client Experience and Sales Specialist – Blackrock
Thérapie Clinic is hiring a Client Experience and Sales Specialist for our Blackrock clinic. In this role you will support client satisfaction, drive revenue goals, and deliver exceptional service from first contact to follow‑up.
Key Responsibilities
* Deliver outstanding client service from first contact to follow‑up.
* Proactively manage online reviews and resolve complaints efficiently.
* Maximise clinic efficiency through smart diary and booking management.
* Manage stock accurately, including AWI deductions.
* Drive and convert consultations with strong upselling and cross‑selling.
* Meet KPIs for consultation success, walk‑in conversions, and average spend.
* Ensure a seamless check‑in/out journey for every client.
* Promote skin consultations and identify upsell opportunities via forms.
* Track AWI stock, ensure clinical room standards, and handle client retention calls.
Qualifications and Skills
* Qualified Beauty Therapist.
* Proven experience in client experience management, customer service, or a similar role.
* Excellent communication and interpersonal skills.
* Strong analytical and problem‑solving abilities.
* Ability to manage multiple tasks and priorities in a fast‑paced environment.
Benefits
Thérapie Clinic offers continuous training and development, annual leave, uncapped commission, staff discount, and many other perks. All benefits are listed at the end of this job specification.
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