Hotel Operations Manager
As a seasoned Hotel Operations Manager, you will be responsible for overseeing the day-to-day operations of a 4-star hotel. This includes managing staff, maintaining high standards of guest service, and ensuring seamless hotel operations.
Key Responsibilities:
* Operational Excellence: Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
* Team Leadership: Lead and support teams across departments, with a focus on collaboration and open communication.
* Guest Relations: Manage guest relations, handle complaints, and maintain health and safety standards.
Requirements:
* At least 12 years of experience in a duty management role in a busy hospitality environment.
* Proven track record of success in leading cross-functional teams.
* Excellent leadership, communication, and problem-solving skills.
* Flexible to work evenings, weekends, and holidays.
Benefits:
* Competitive salary and benefits package.
* Meal allowance and canteen facilities.
* Parking facilities.