Role Description:
* Provide exceptional guest service, ensuring a seamless and memorable experience for all visitors.
* Lead the front office team, guiding them in daily operations and inspiring a culture of excellence.
Responsibilities include:
* Proactively communicate with guests, offering tailored recommendations and sharing insider knowledge to enhance their stay.
* Efficiently handle written and verbal inquiries, routing them to relevant departments as needed.
* Support the Front Office Manager with special requests and complaint resolution.
Benefits:
* Exclusive employee rates at all locations across Europe for you, your family, and friends.
* Referral program: earn up to €550 for every successfully referred new colleague.
* Ongoing training and development support for professional growth.
Ideal Candidate:
* A passion for delivering outstanding guest service and hosting qualities.
* Completed training in hotel or restaurant management and substantial front office experience.
* Confident handling of relevant departmental IT systems.
* Leadership skills, organizational strength, and a high awareness of quality standards.
Key Responsibilities
* To ensure that all guests have a positive experience and are provided with excellent customer service.
* To lead the front office team by providing guidance, support, and motivation to achieve excellent results.
* To be responsible for communicating effectively with guests, colleagues, and other departments.
* To identify and resolve any issues or complaints that may arise during the guests' stay.