Job Posting: Chief Operations Officer (COO) Location: Dublin Reports To: Chief Executive Officer (CEO) The Opportunity We are a leading Irish HR Technology provider, trusted by state bodies, charities, and major corporations.Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.As we undergo a period of rapid expansion, we are seeking a strategic yet hands-on Chief Operations Officer (COO).This is a pivotal leadership role designed to be the catalyst for operational excellence, ensuring our internal structures and client-facing services scale seamlessly with our growth.The Role Reporting to the CEO, you will lead the Client Services and Software Engineering functions to ensure alignment, efficiency, and world-class service delivery.You will be the architect of our Client Success Framework, driving high standards across onboarding, implementation, and long-term relationship management.Key Responsibilities Operational Leadership: Design and implement robust processes and workflows that ensure consistent, high-quality service delivery.Client Success: Proactively monitor satisfaction, engagement, and renewal rates while leading initiatives to rebuild and strengthen client trust.Team Architecture: Recruit, mentor, and develop high-performing technical and customer-facing teams, fostering a culture of accountability.Data-Driven Strategy: Define and track key KPIs (CSAT, NPS, Churn, and Resolution times) to predict issues and guide the operational roadmap.Strategic Collaboration: Work with the CEO to shape the companys long-term strategy and ensure the organization is ready for new product rollouts.Requirements Experience: 10+ years in client operations, service delivery, or Saa S implementation management.Leadership: A proven track record of managing multi-functional teams (Engineering & Customer Success).Operational Excellence: Deep expertise in process design, governance, and KPI management.Communication: Exceptional command of English (written and spoken) is essential.Industry Knowledge (Desirable): Background in HR software, enterprise Saa S, or familiarity with ITIL/ISO frameworks.Personal Attributes A strategic thinker who isn't afraid to get hands-on with execution.An empathetic leader who inspires trust and ownership within their team.Analytical, data-driven, and passionate about the customer journey.Why Join Us? Play a leading role in a fast-growing Irish tech success story.Shape the future of how we deliver value to our enterprise client base.
xsokbrcCompetitive salary, performance-related bonus, and a comprehensive benefits package.