The iNUA Collection prides itself on delivering exceptional hospitality experiences across its range of hotels.We are also committed to fostering a positive and supportive environment for all our colleagues, and we are now looking for a proactive and experienced Duty Manager to join and lead our team at Muckross Park Hotel & Spa. The Duty Manager will play a crucial role in ensuring the smooth operation of daily activities, supporting the team in maintaining high standards of service, and contributing to the overall success of the hotelResponsibilities:Oversee the day-to-day operations of the hotel, including guest services, housekeeping, maintenance, and front desk functions.Supervise and support team members to ensure efficient workflow and adherence to company standards.Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed guest expectations.Manage room inventory and reservations to maximise occupancy and revenue.Coordinate with other departments to ensure seamless communication and collaboration across all areas of the hotel.Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and maintenance standards are met.Assist in the recruitment, training, and development of team members, fostering a positive and productive work environment.Act as the primary point of contact in the absence of senior management, making informed decisions and resolving issues as they arise.Implement and enforce hotel policies and procedures to ensure compliance with industry regulations and company guidelines.Monitor financial performance and assist in budget planning and cost control initiatives.Qualifications:Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.Previous experience in a similar role within the hospitality industry, with a strong background in hotel operations.Excellent communication, interpersonal, and leadership skills.Ability to multitask, prioritise tasks, and remain calm under pressure in a fast-paced environment.Strong problem-solving abilities and attention to detail.Proficiency in hotel management software and Microsoft Office Suite.Flexibility to work shifts, including evenings, weekends, and holidays as required.Benefits:Competitive salary package commensurate with experience - We pay up to 75% of salary whilst on Maternity, Paternity or Adoptive leave subject to serviceOpportunities for career advancement and professional development within The iNUA Collection Hospitality Group.Comprehensive benefits package including health insurance, retirement plans, and employee discounts.A supportive and inclusive work culture that values teamwork, creativity, and innovation.Apply now and embark on a rewarding career within The iNUA Collection