Overview
The 4-star Glenroyal Hotel & Leisure Club is seeking a customer-focused Leisure Club Receptionist to join our fantastic team. Conveniently located just a short stroll from Maynooth town centre and only a 25-minute drive from Dublin City Centre, the Glenroyal Hotel is easily accessible via national rail and bus services.
Role
As a Leisure Club Receptionist, you will be the first point of contact for our members and guests. You will be responsible for providing a warm welcome, ensuring smooth day-to-day operations at the leisure club reception, and delivering excellent customer service.
Responsibilities
* Meeting & greeting customers in a professional & friendly manner
* Register new members and handle membership queries
* Answer and manage incoming calls promptly and professionally
* Checking in & out members and guests
* Responding to all customer queries & requests
* Handle and resolve customer complaints where appropriate
* Work closely with other team members to ensure a smooth operation
Skills & Experience
* Excellent written and spoken English
* Minimum 1 year experience working at a busy reception
* Strong administration and organisational skills
* Team Player with a positive attitude
* Demonstrated commitment to delivering outstanding customer service
* Flexibility to work a variety of shifts, up to 5 days over 7
We offer great team benefits including
* 1 paid volunteering day per year
* Free on-site parking
* Complimentary gym membership
* Free tea/coffee from Shoda Cafe on shift
* Paid birthday leave each year
* Additional annual leave days based off length of service
* Daily meals and snacks in canteen
* Internal/external training provided
* Staff discount across hotel amenities
* Staff canteen, changing room & shower facilities
Seniority level
* Not Applicable
Employment type
* Part-time
Job function
* Administrative
Industries
* Hospitality
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