Job Description
We are seeking a highly skilled Telecom/VoIP Engineer to join our team and contribute to the development of Amazon Connect's next-generation telecom infrastructure. The ideal candidate will have a strong background in SIP protocol, networking, and Linux/Unix systems, with hands-on experience in designing and deploying scalable, resilient systems.
Key Responsibilities:
- Conceptualize, design, build, deploy, and maintain Amazon Connect's telecom infrastructure.
- Provide telecom subject-matter expertise to drive key business and engineering decisions.
- Guide and mentor other engineers while collaborating with teams and partners to overcome challenges.
- Integrate new telephony providers to expand Amazon Connect's telecom capabilities and enhance customer experience.
- Work closely with automation teams to define tools that enable scalability at a higher volume.
- Develop and review documentation related to telecom network implementation, deployments, recurring issues, standard operating procedures, and knowledge transfer materials.
About the Team
Our team is responsible for developing and maintaining Amazon Connect's telecom infrastructure, which supports a large volume of concurrent customer calls and active agents using an internally developed SIP-based call center platform. We are looking for a talented engineer who can work collaboratively with our team to design, build, and deploy scalable, resilient systems.
Requirements
- 4+ years of major internet routing protocols experience.
- 4+ years of working in a Linux/Unix environment experience.
- Bachelor's degree or 5+ years of relevant experience in a large scale environment.
- 4+ years hands-on experience in a telecom network design, focused in SIP protocol, VoIP technologies and telecom network operations.
- 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience.
- Hands-on experience (4+ years) with open-source VoIP systems like Asterisk, FreeSWITCH, Kamailio, SIPp, SER, etc.
What We Offer
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
- Recognition and rewards for outstanding performance.
Join Our Community
At [Company], we value diversity, equity, and inclusion. We believe that everyone deserves equal opportunities and treatment, regardless of their background, identity, or experiences. If you're passionate about telecommunications, technology, and collaboration, we encourage you to apply for this exciting opportunity.