Job Opportunity We are seeking a talented individual to fill a Customer Support Specialist role in Dublin, Ireland. About the Role: As a trusted product expert, you will support German-speaking customers and help them get real value from our platform. You will develop deep expertise in our leading software solution, troubleshoot and resolve product-related issues, communicate clearly with both technical and non-technical users, guide customers on broader topics such as marketing and sales setups, document solutions, and contribute to shared knowledge bases. You will work in an AI-enabled support environment that helps build smarter workflows. Our ideal candidate is fluent in German and English (written and spoken), has at least one year of experience in a customer-facing role (tech or SaaS experience is advantageous), proven ability to troubleshoot customer issues efficiently,