Description
Where will your career take you next? Let's find out together.
At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.
Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.
This role is part of our Cover-More Europe team. Cover-More Europe provides insurance solutions through a number of different customer-facing brands across travel, car hire, specialty, and pet sectors in the United Kingdom, Ireland and the rest of Europe. For more than twenty years, we have been delivering insurance policies through our distribution partnerships. We know what is important to our partners, and we deliver simple and seamless customer experiences based on our genuine commitment to protection and care.
What you'll be doing:
In this role, you'll work closely with our TPA partners to deliver a fantastic claims service for our customers. You'll manage the monthly claims governance processes (BDX, Conduct MI and Float) to ensure that claims operations are delivered smoothly and in line with expectations delivering excellent customer outcomes.
1. You'll process monthly BDX files, perform data quality and other governance checks, feeding back and working with TPAs to resolve any queries as required.
2. You'll complete monthly and quarterly Claims Float processes.
3. You'll review monthly conduct MI with TPAs, understanding any areas where KPIs are not met and working with TPAs to build action plans to address any gaps in performance.
4. You'll act as a technical referral point for any escalations from TPAs, further escalating to insurers as required.
5. You'll analyse trends and patterns of the claim's portfolio.
What skills and experience you'll bring on this journey:
6. You'll have solid proven experience of managing Travel and Assistance Claims for personal lines and commercial customers.
7. You'll hold the APA or CIP qualification.
8. You'll be experienced in being a point of escalation for complex / high value claims and assistance queries.
9. You'll be competent in working with TPA service relationships, including managing performance issues and remediation actions.
10. You'll have Sourcing, vendor and relationship management skills, including experience of, managing and overseeing critical third parties and monitoring and reporting performance against quality and service delivery metrics.
11. You'll be able to influence outcomes in diverse and virtual stakeholder environments to achieve outstanding performance while maintaining trusted relationships.
Why you'll love working with us
We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.
We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today
Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has
taken you, we welcome you to bring your whole self to work. Just be you – because that's exactly who we're looking for.
Appy today and let's go to great places together
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