Job description:
We are seeking a dynamic Area Manager to oversee operations across 6 stores. The Area Manager will play a crucial role supporting the Head of Operations on upholding the brand's three pillars of staff, customers, and business. The ideal candidate will have a passion for building relationships, driving sales, and possess strong analytical skills, particularly in food and beverage management.
KEY RESPONSIBILITIES:
1. Franchisee Support and Relationship Management:
2. Support franchisees and Corporate stores, providing guidance and assistance as needed.
3. Foster a culture of exceptional customer service and community engagement among franchisees and their teams.
4. Build and maintain positive relationships with franchisees, staff, and customers.
Operations Management
5. Regularly visit stores to assess performance, conduct business reviews, provide feedback, and ensure operational standards are met
6. Support stores to drive sales, increase margin and uphold standards in line with Client brand and the Strategic plan
7. Oversee day-to-day operations to ensure efficiency and consistency across all locations
8. Build strong relationships with our approved suppliers. Maintain the approved product lists ensuring franchisees are receiving the best prices.
9. Lead efforts to maintain the premium mainstream positioning and uphold its commitment to organic and Fairtrade coffee
10. Analyze sales figures and financial data to identify opportunities for growth and improvement.
11. Seek out new systems and processes to streamline operations, reduce costs and keep us competitive in the marketplace.
12. As we operate a 7 day a week operation. Weekend work is required:
13. One Saturday per month
One Sunday per Month
One weekend on call support per month
However, due to the nature of the business further weekend support and site visits may be required
Human Resources
14. Address HR issues, ensuring compliance with company policies and local regulations
15. Support stores to encourage a culture of excellence and an environment of trust across sites
16. Monitor store training and staff development
Marketing and Sales Growth:
17. Work with the Head of Operations and Marketing Dept to implement marketing strategies to enhance store visibility and brand awareness
18. Collaborate with franchise owners and store managers on menu upgrades, new product sourcing, and sales- driving initiatives
19. Drive sales growth through targeted marketing campaigns and promotional activities
Product Development and Quality Assurance:
20. Ensure the quality and consistency of products served in all stores.
21. Source new products and oversee menu upgrades to meet customer preferences and market trends.
22. Uphold the brand's reputation for exceptional coffee and superior customer service
QUALIFICATIONS:
23. Proven experience in a similar role within the food and beverage industry, preferably in a franchise or multi-site environment. Min 2 years of experience.
24. Strong leadership skills with a track record of building and motivating teams.
25. An understanding of HR practices, operational management, and marketing strategies
26. Passion for food and beverage with a keen interest in coffee and sustainable practices.
27. Analytical mindset with the ability to interpret sales data and financial reports.
28. Advanced knowledge of Excel and Microsoft Office is a requirement of the position.
29. Exceptional communication and interpersonal skills, capable of fostering positive relationships with franchisees, staff, and customers.
30. Ability to thrive in a fast-paced, dynamic environment and make informed decisions under pressure
Location: Co Cork, and nationwide travel (some international travel may be required occasionally)
Salary 45k +
Pension up to 7% employer contribution (after 6 months employment)
20 days holidays per year
Company car
Laptop
Phone