POLISH - CUSTOMER SERVICE REPRESENTATIVE
Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Italian. This is a permanent role reporting to the customer service manager.
This role will have hybrid working options after a probation period with the role being based in Galway City.
Responsibilities include:
·Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner
·Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
·Assist customers with placing orders, returns, refunds or exchanges as per company policies.
·Collaborate with internal departments to resolve customer concerns effectively and efficiently.
·Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
·Representing the company in a professional, courteous, and efficient manner
·Complete documentation to in-house standards and be compliant with all in house procedures.
·Working in a safe manner at all times.
·Reporting to the Customer Service Team Leader.
Requirements include:
·Fluency in spoken and written Polish & English.
·Minimum 2 years' experience working in a Call Centre or Customer Service department.
·Excellent communications skills.
·Excellent telephone and customer service skills.
·Ability to work independently and as part of a team in a fast-paced environment
For more information, please contact
#LI-SK3
#CplSeanKeating