A leading health technology company is looking for a Director of Membership Services Operational Excellence in Limerick, Ireland, to enhance member experience and lead strategic operations. The role requires over 8 years in customer service operations with a strong emphasis on driving efficiencies and managing cross-functional teams. Successful candidates should demonstrate ability in KPIs development, process improvements, and analytics, foster a culture of excellence, and be committed to leveraging technology in operations. This position offers an opportunity to shape exceptional service delivery and member loyalty.
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