You will join a self‑coordinating Customer Loyalty Team (CLT) operating in line with the ING One Agile Way of Working. As part of a small, collaborative team, you will be responsible for responding to business needs across the full operational lifecycle of the lending portfolio. The role focuses on delivering a high‑quality, client‑focused and control‑conscious product by managing operational processes and identifying workflow issues as they arise.
Roles and Responsibilities
Review and interpret syndicated and bilateral, multi‑product loan agreements and related documentation from an operational and technical perspective, ensuring adherence to ING standards and the latest LMA/LSTA templates.
Perform deal intake and maintenance in LoanIQ, ensuring all deal and facility data is accurately reflected and the highest standards of data quality are maintained.
Proactively manage day‑to‑day workflows and queries, working closely with Centres of Excellence (CoEs) and Global Services & Operations (GSO) hubs.
Drive operational excellence by maintaining a robust control environment and ensuring full compliance with regulatory and internal requirements, delivering accurate, high‑quality outputs within agreed timeframes.
Identify potential capacity or operational risks, strictly follow established controls and procedures, and promptly escalate issues where required to minimise error costs and operational lapses.
Fulfil internal and external reporting requirements.
Continuously review daily procedures to identify opportunities for process improvement and innovation.
Participate in project‑related activities, ensuring timely delivery of inputs and achievement of all key milestones and deadlines.
How to Succeed in This Role
Relevant experience in a financial service with extensive knowledge of end‑to‑end ownership of loan execution.
Strong exposure to deal structures, regional stakeholders, and the full loan lifecycle
Experience interpreting loan documentation—particularly from a front‑office or lending background—is key to delivering high‑quality operational outcomes.
Collaborate and communicate effectively with global stakeholders across different business lines and locations
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