Quality Assurance Coordinator
Job Summary:
We are seeking a highly motivated individual to join our Quality Assurance team as a coordinator.
The successful candidate will be afforded all necessary training and development in line with the role. They must be highly organised, creative, and passionate about engaging with service users on a daily basis.
Key Responsibilities:
Core Responsibilities:
• Maintain, update, and archive QA-related documentation (e.g., policies, procedures, audits) in line with internal and regulatory standards.
• Assist in preparing for internal and external audits by organising required documents and tracking corrective actions.
• Support on audits to verify compliance with legislation, regulation, standards, and company policies and procedures.
• Accurately input quality and compliance data; generate reports for the QA team and senior management as needed.
• Support the tracking and monitoring of compliance with HIQA standards and business policies across services.
• Provide day-to-day admin support to the Quality Assurance team including scheduling meetings, minute-taking, and filing.
• Liaise with service managers and departments to gather QA documentation or follow up on outstanding actions.
• Ensure files are organised accordingly, neat and tidy.
• Develop and maintain an excellent knowledge of all business activities.
• Develop and maintain excellent knowledge of accepted professional standards such as HIQA standards, HSE, HSA, and all relevant legislation regarding our business.
• Maintain strict confidentiality in relation to staff and service users documentation.
Requirements:
Essential Skills:
• Excellent overall demeanour.
• Excellent organisational skills / self-motivated / self-starter.
• Excellent verbal, written communication, and IT skills.
• Integrity and ability to deal with confidential information.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work to deadlines and under pressure.
• Reliable, flexible, and openness to change.
• Self-Motivated/Self-Starter.
• Knowledge of standards and legislation relevant to the area highly desirable.
• Experience working in a similar environment, preferably a quality and safety setting.
• Genuine enthusiasm for quality and safety in health/social care.