Ballina, County Mayo, Ireland Company: Bitrecruit Client / Employer: Occupop
Posted: 20.05.2026
Job reference: bda36c9a5bdc10da36177af8612c87cc
About the Role
The Great National Hotel is currently recruiting an experienced Duty Manager to join our management team. This is an excellent opportunity for a motivated hospitality professional looking to take the next step in their career within a busy 4* hotel environment. As Duty Manager, you will play a key role in supporting the senior management team to ensure the smooth day-to-day operation of the hotel, delivering exceptional guest experiences while driving revenue, efficiency, and team performance.
Key Responsibilities
Operations & Guest Experience:
Support the management team in the effective and efficient running of the hotel
Champion service excellence across all departments
Ensure all guests are welcomed in a warm, professional, and courteous manner
Handle guest enquiries, complaints, and feedback promptly and professionally
Monitor and respond to all adverse guest comments and complaints
Encourage guest feedback to drive continuous improvement
Ensure full compliance with SOPs, HACCP, and hotel standards
Leadership & Team Management:
Supervise daily operations across all service areas, ensuring appropriate staffing levels
Work closely with Managers, and Department Heads
Support disciplinary procedures in conjunction with senior management
Respond constructively to staff feedback and suggestions
Promote a positive, motivated, and professional team culture
Financial & Commercial Responsibilities:
Maximise revenue through effective upselling and cross-selling
Monitor and control costs, waste, and energy usage
Ensure compliance with all cash handling, till, float, and accounting procedures
Liaise with the Accounts Department regarding financial processes
Operate effective control systems across the hotel
Health, Safety & Compliance:
Ensure full compliance with Health & Safety legislation and hotel policies
Maintain high standards of hygiene and cleanliness throughout the property
Participate in and promote health & safety training, fire drills, and safety procedures
Report all accidents, incidents, hazards, or damage immediately
Property & Standards:
Ensure all areas of the hotel are well maintained at all times
Monitor the condition and correct use of equipment and furniture
Maintain high standards of personal presentation and hygiene
Ensure correct signage, advertising, music listings, and displays are in place
Flexibility:
Be flexible and cooperative to meet the operational needs of the business
Assist in other departments as required, depending on business levels
Requirements
Previous experience in a similar Duty Manager or supervisory role within a busy 4* hotel
Strong knowledge of hotel operations and the hospitality industry
Good knowledge of food and beverage operations
Excellent leadership, communication, and people management skills
Ability to work both independently and as part of a management team
Strong organisational skills with a hands‑on, proactive approach
What we can offer you
Attractive weekly pay structure
Company funded educational programmes
Opportunity for internal career growth, progression & promotion within the GN Group nationwide
Advanced online training programmes through our E‑learning personal development platform
Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health
Recruitment bonus through our GN refer‑a‑friend scheme
Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
Employee social events to celebrate our teams' success together
Industry‑leading complimentary meals on duty and barista‑style coffee
Attractive 20% Employee discount on bar & restaurant food
Favourable Friends and Family discounted best available rates in our GN Hotels nationwide
Complimentary Gym & Pool Membership: free access, plus a discounted rate for a family member
Bike‑to‑work scheme
Xmas savings club
On‑site free parking
Great National Hotel Ballina is an equal opportunities employer.
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