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We currently have an excellent opportunity for an experienced and ambitious retail manager to join the growing Pelco Group as Service Station Manager in our Centra | Texaco store in Blanchardstown.
Job Role Purpose
Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times. To deliver on key store targets through effective management of people and operations.
Job Role Specifics
Take final responsibility for the efficient day-to-day running of the site
Ensuring that the store reflects the company's standards of merchandising, presentation and Customer Care
Achieving sales, margins, wastage targets
Implementing HACCP and ensuring the highest hygiene standards throughout the store
Maintaining cleanliness and appearance of the shop area and equipment, signs, and lights
Ensure store compliance with relevant legislation and implement required procedures
Manage employee rostering, annual leave, and maintain accurate records
Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste, and other KPIs
Control stocktaking and overheads as per annual budget
Team Management
Approachable and a role model who leads by example and encourages teamwork, fostering a positive attitude and workplace atmosphere
Develop the team to meet required standards through training, coaching, performance and probation reviews, and assessing training requirements, ensuring appropriate training programmes are in place as agreed with support office
Develop and promote good communication between employees and management in a safe, respectful, and inclusive environment
Stock Management
Full responsibility for site stock range and processes
Implement planograms correctly and ensure the correct range is in place in store
Merchandise shop area to ensure maximum performance of products
Performing and managing weekly and monthly stock takes
Back Office Management
Daily cash reconciliation and cash control
Daily bank lodgements
Management of cash discrepancies and reporting to Management Accountant
Prime data entry – delivery dockets, invoices, cash reconciliations, bank account reconciliations, wet stock data
Sales reporting
Operational
Dealing with breakdowns/system failures and reporting to relevant department
Organising contractor call outs and reporting to relevant department
Dealing with security issues/breaches
Customer Service
Always ensure that customer satisfaction is the number one priority and consistently deliver an exceptional service by displaying service excellence behaviours
Take final responsibility for the timely follow through on all promises or queries made to customers
Take final responsibility for the timely follow through on all customer complaints and resolve at local level, escalating to Support Office when appropriate
Health, Safety and Welfare Management
Lead by example through strictly complying with standards and safe working practices, as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
Take final responsibility within the service station (including all non-customer areas) for the maintenance of safe working practices by staff, contractors and visitors
Take final responsibility for health, safety and welfare of staff, customers, contractors and visitors on the premises
Job Requirements
Minimum 3 years' experience in a Retail management position (either as an Assistant Manager or Site Manager)
Passion for retail, a strong work ethic with a strong sense of ownership and accountability
Proven people management and leadership capability
Previous experience of reading and actioning reports
Excellent communication and delegation skills
KPIs and targets driven
Thrive in a fast-paced working environment
Benefits
Competitive salary & KPI Bonus Scheme
Colleague Discount Scheme across the group
Paid Family Leave including Maternity & Parental Leave
Enhanced annual leave entitlements up to 27 days
VHI Health Insurance Funded Scheme
Colleague Assistance Programme – GP Online & Counselling Service
Employee Referral Bonus
Travel & Bike to Work Scheme
Save as you earn Scheme
Mileage Scheme
E-Learning and Development Portal
Visit www.pelco.ie for more information and start the next exciting chapter of your career with us today!
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Retail
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