Job Summary
We are seeking a highly skilled Agricultural Machinery Service Manager to join our team. This role is responsible for providing exceptional service and support to our customers, ensuring their machines are running smoothly and efficiently.
The successful candidate will have a strong technical understanding of agricultural machinery and equipment, with previous experience in a service or aftercare role within the sector. They will be able to diagnose issues quickly and effectively, and provide excellent customer service skills.
About the Role
This is a full-time position, requiring the ability to work independently and prioritize a busy workload. The role involves managing all aspects of aftersales service, maintenance, and repair of agricultural machinery, including scheduling and coordinating service appointments, ordering parts, and maintaining detailed records.
The successful candidate will also have good IT skills, familiarity with service software, Excel, and email systems, as well as a full driving licence.
Key Responsibilities
* Respond promptly to customer enquiries regarding machine servicing, repairs, and warranty issues.
* Schedule and coordinate all service appointments.
* Accurately diagnose service issues using customer reports and liaise with technical support when necessary.
* Order, track, and manage parts for repairs and maintenance jobs.
* Maintain detailed records of all service jobs, warranty submissions, and customer interactions.
* Produce accurate service estimates, quotations, and invoices.
* Provide advice to customers on maintenance schedules, preventative servicing, and equipment care.
Requirements
* Solid technical understanding of agricultural machinery and equipment.
* Previous experience in a service or aftercare role within the agricultural, plant, or machinery sector.
* Strong organisational skills with the ability to prioritise a busy workload independently.
* Confident communicator with strong customer service skills.
* Good IT skills familiarity with service software, Excel, and email systems.
* Full driving licence.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including the opportunity to work with a leading organisation in the industry, professional development and training, and a competitive salary package.
How to Apply
If you are a motivated and experienced individual looking for a new challenge, please submit your updated CV via the link provided.