Overview
Workplace Solutions - Equity Plan Management Team Lead role at Global Shares. The successful candidate will provide leadership, coaching and development; guide service delivery to corporate clients; communicate and collaborate with the wider business to maximise quality of service; motivate the team to use their knowledge and skills to achieve shared goals.
Responsibilities
* Lead an Equity Plan Management team, responsible for customer satisfaction and task deliverables.
* Develop a strategy the team will use to reach its goals.
* Monitor development status and provide or organise any training that team members need.
* Communicate clear instructions to team members.
* Gather and actively listen to team members\' feedback and address concerns.
* Monitor team members\' performance to ensure a high level of quality in service delivery.
* Actively manage and supervise a portfolio of companies operating employee share plans within a team framework.
* Manage the day-to-day operations for the team including events and all recurring tasks.
* Interact with clients on operational transactions related to their share plan program in case of any escalation.
* Ensure the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving.
* Liaise with the client implementation team and on-boarding of new clients to Global Shares software system as required.
* Organize, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure accurate transaction processing and minimize risk.
* Monitor, maintain and report on key information on each client’s revenue and profitability.
* Maintain and enhance customer satisfaction to the highest standards measured by the customer satisfaction survey.
* Coordinate, support and collaborate with other business areas.
Required Qualifications, Skills And Abilities
* Proven natural leadership skills
* Excellent communication and listening skills
* Proven numeric skills with focus on data analysis
* Standardisation and streamlining of processes with appropriate documentation
* Good and preferably advanced Excel skills
* Problem solving skills with ability to be innovative and proactive to achieve high efficiency and profitability
* Self-motivating and resilience to fast-paced environment; ability to manage priorities and meet tight deadlines
Preferred Qualifications, Skills And Abilities
* Third level degree in Business/Finance or equivalent experience preferred
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Information Technology
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