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Front desk receptionist

Slane
Rock Farm
Front desk receptionist
Posted: 17 October
Offer description

Front Desk Receptionist – Slane Castle (Thursday–Monday Cover)We are seeking a professional and welcoming Front Desk Receptionist to join our team at Slane Castle, with cover required from Thursday to Monday. This is a guest-facing role at the heart of our operation, ensuring every visitor enjoys a warm and memorable experience.Key ResponsibilitiesEnsure the smooth running of the guest experience from arrival to departure.Greet and check in guests, creating a welcoming and professional first impression.Provide advice and recommendations on local attractions, facilities, and experiences.Answer telephone and email inquiries promptly, efficiently, and with excellent customer care.Manage phone and online reservations, ensuring accurate records are maintained.Support the guest cycle from pre-booking to check-out, including handling special requests.Liaise with the operations team to communicate guest requirements clearly.Escort guests to their rooms or designated areas when required.Perform general administrative duties to support the smooth running of the front desk.Support colleagues across different areas of the business as needed.Demonstrate flexibility to meet the needs of a small and close-knit team.The Ideal CandidateExcellent interpersonal and customer service skills, with a professional telephone manner.Strong organisational ability and high attention to detail.Confident communicator with excellent written and verbal communication skills.Good IT literacy, including Microsoft Office (ECDL or equivalent preferred).Friendly, personable, and a strong team player.Previous hospitality or customer-facing experience desirable.A genuine passion for hospitality and creating memorable guest experiences.Local knowledge of attractions and amenities in the Slane area is a strong advantage.OpportunitiesThis role is primarily based at Slane Castle, with opportunities to support operations across Rock Farm Slane as well.Job Types: Full-time, Part-timePay: €13.50-€15.00 per hourExpected hours: 30 – 40 per weekBenefits:On-site parkingWork Location: In person

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