Job description – Spa Manager
Trump International Doonbeg is a
coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where
world-class golf meets an intimate Spa, amazing food and access to the best
activities, culture, heritage and one of the most picturesque settings Ireland
has to offer for conferences, meeting, incentives and special events.
Recognised among the best championship
Links Courses in the world and named best Golf Resort in Ireland by the Irish
Golf Tour Operators Association. At the heart of the resort is the Irish
Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View
Restaurant. And Ocean is a recurring theme, ever present with stunning views of
the rolling waves and the rugged landscape stretching as far as the eye can see
to the Cliffs of Moher.
Trump International Doonbeg is home to
a proud and motivated workforce of over 300 staff during high season, offering
a world class 5 Star Hotel workplace, with the beauty and balance of west Clare
living.
Job Title: Spa Manager
Department: Operations
Responsible To: Hotel
Manager
Type
of Contract: Permanent
Main Purpose of Job: We are seeking an experienced and service-driven Spa Manager to lead the daily
operations of our luxury spa within a 5-star hotel and golf resort environment.
The successful candidate will be responsible for delivering exceptional guest
experiences, driving financial performance, and leading a high-performing
wellness team in alignment with luxury brand standards.
Liaises
with: Front
Desk, Reservations, Concierge
MAIN
DUTIES
* Manage all
daily spa operations to ensure exceptional service, efficiency, and consistency
with 5-star standards.
* Deliver
outstanding guest experiences by maintaining a strong service culture and
proactively addressing guest feedback and requests.
* Lead, recruit,
train, schedule, and develop spa team members to ensure excellence in service
delivery and professional growth.
* Drive spa
revenue through effective treatment menu management, retail sales, memberships,
and integrated resort wellness offerings.
* Prepare and
manage budgets, forecasts, payroll, and cost controls to meet financial
targets.
* Collaborate
with hotel, golf, and sales teams to create and promote spa packages, seasonal
promotions, and resort-wide wellness experiences.
* Ensure
compliance with all health, safety, hygiene, and licensing regulations.
* Oversee
inventory management, supplier relationships, and retail product performance.
* Monitor KPIs,
guest satisfaction scores, and operational performance, providing regular
reports to senior management.
* Maintain spa
facilities, equipment, and presentation to the highest luxury standards.
OTHER
DUTIES
The above
is not intended to be an exhaustive list and you will be expected to comply
with any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
* Proven experience as a Spa Manager or Assistant Spa Manager in a 5-star
hotel, luxury resort, or comparable wellness environment.
* Strong leadership, organisational, and communication skills.
* Solid financial acumen with experience managing budgets, revenue, and
costs.
* Passion for wellness, guest experience, and luxury hospitality.
* Ability to work flexible hours, including weekends and holidays.
* Relevant spa, wellness, or hospitality qualifications preferred.
* Shows a strong commitment to ongoing self-development and consistently
keeps abreast of evolving global spa, wellness, and luxury service trends.
BENEFITS
* Discounts
in our Spa, Hotel & Golf course.
* Discounted staff and friends and
family rates available in other group properties in the United States and the
United Kingdom.
* Free Car parking.
* Regular
staff appreciation initiatives.
* Opportunities
to develop and grow through assisted educational opportunities.
* Sick
Benefit scheme.
* Personal
locker where required.
* Opportunity to learn and play golf
out of hours plus the opportunity to invite golf guests at a reduced rate.
* Use of fitness centre out of season.