Front Desk Receptionist – Slane Castle (Thursday–Monday Cover)
We are seeking a professional and welcoming Front Desk Receptionist to join our team at Slane Castle, with cover required from Thursday to Monday. This is a guest-facing role at the heart of our operation, ensuring every visitor enjoys a warm and memorable experience.
Key Responsibilities
* Ensure the smooth running of the guest experience from arrival to departure.
* Greet and check in guests, creating a welcoming and professional first impression.
* Provide advice and recommendations on local attractions, facilities, and experiences.
* Answer telephone and email inquiries promptly, efficiently, and with excellent customer care.
* Manage phone and online reservations, ensuring accurate records are maintained.
* Support the guest cycle from pre-booking to check-out, including handling special requests.
* Liaise with the operations team to communicate guest requirements clearly.
* Escort guests to their rooms or designated areas when required.
* Perform general administrative duties to support the smooth running of the front desk.
* Support colleagues across different areas of the business as needed.
* Demonstrate flexibility to meet the needs of a small and close-knit team.
The Ideal Candidate
* Excellent interpersonal and customer service skills, with a professional telephone manner.
* Strong organisational ability and high attention to detail.
* Confident communicator with excellent written and verbal communication skills.
* Good IT literacy, including Microsoft Office (ECDL or equivalent preferred).
* Friendly, personable, and a strong team player.
* Previous hospitality or customer-facing experience desirable.
* A genuine passion for hospitality and creating memorable guest experiences.
* Local knowledge of attractions and amenities in the Slane area is a strong advantage.
Opportunities
This role is primarily based at Slane Castle, with opportunities to support operations across Rock Farm Slane as well.
Job Types: Full-time, Part-time
Pay: €13.50-€15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
* On-site parking
Work Location: In person