Job Purpose Summary
This role is responsible for overseeing our group order management area. The role provides an effective and efficient order management function within CMS Group. This order management team is responsible for ensuring all customers orders are dispatched to with agreed SLAs. The role will work very closely with a number of key stakeholders such as sales teams, warehousing, stock control, demand planning and finance. The role will handle overdue orders, Stock & Route issues, Dangerous goods, Tracking and handling any daily queries with warehousing.
Role Responsibilities
Daily Order Management
* Investigating daily order issues to ensure these are resolved with agreed SLAs
* Overseeing missing / lost stock orders /orders cancellations
* Coordinating with IT support on label issues.
* Maintain daily communication with all Sales teams on order statuses
Transport
* Responsible for transport for Dangerous Goods ensuring all related actions are completed with the Vendors
* Responsible for ensuring truck and cage bookings completed for customer orders
* Manage transport related order issues (power outages, driver delays, staffing).
Stock
* Liase with stock control on discrepancies or movements related to order issues
* Work with Demand planning for stock related issues
* Provide management feedback on Stock related order issues
* Provide ETAs and Back Order reporting to customers
Reporting
* Provide weekly reporting to senior management on open orders, brands etc.
* Provide monthly and quarterly reporting on order performance within CMS
Ad Hoc
* Working with account managers to ensure all that sold units are removed from stock.
* Raise and manage IT tickets for customer issues impacting accounts..
* Point of contact for Payment related queries from Credit on orders
The role of the Sales Operations Analyst will also include the below
* Primary contact for Orders in process
* Project manage order Improvements collaborating with each major stakeholder to increase delivery timelines
* Take the lead on testing & implementing new systems within group for Order management A
* Complete monthly reporting to management on order trend analysis
* Ensure work instructions are in place for all tasks within the department
Additional Responsibilities
Skills & Personal Attributes
Skills & Abilities
* Ideal candidates for this role are efficient, adaptable and have strong administrative abilities.
* Ability to multi-task, while maintaining high attention to detail
* Ability to work in a fast-paced environment and understand how to prioritise tasks.
* Ability to apply due diligence when undertaking all tasks.
* Ability to communicate eloquently in both verbal and written format, a professional telephone manner is essential.
* Ability to work solo and as part of a team.
* Flexible with time and adaptable to change.
Experience & Knowledge
* Be proficient in Microsoft office Word, Excel, Outlook
* SAP experience an advantage.
* High level understanding of order management within CMS
Key Traits
CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.