Job Opportunity
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We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support to customers via telephone, web or autosupport.
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Your Key Responsibilities:
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1. Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
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2. Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
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3. Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
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4. Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
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5. Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
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6. Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments.
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7. Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
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8. Requirements:
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9. A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
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10. 1 - 2 years of experience in UNIX, Linux, Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
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11. Good written and verbal communication skills in Spanish language (must be fluent, C1+).
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12. Good interpersonal communication and customer service skills.
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13. Strong aptitude for learning new technologies.
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14. Creative approach to problem solving.
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15. What We Offer:
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16. A dynamic and challenging work environment.
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17. Opportunities for career growth and professional development.
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18. A competitive compensation package.
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19. A comprehensive benefits program.
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20. A collaborative and supportive team culture.
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21. The chance to work with cutting-edge technology and make a real impact.
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