Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM's business proposition, so as a key member of the QSP team, this role is expected to make a significant contribution to delivering value for our client, demonstrating initiative to drive best practice and continuous improvement. A "can-do" attitude combined with a customer-centric focus is essential for success in this role.The Service Lead is a key link in the relationship between CPM, our client Diageo, and their On-Trade customers. The primary focus of this role is to drive improvement in beer dispense quality standards across the region. The Service Lead will act as the ‘Guardian of Quality’ across all On-Trade outlets within their specific geographical territory to identify and rectify beer quality issues faced by Diageo customers. This role is also a key link between the Diageo Regional Quality Manager and the CPM Guinness Quality Team.While this role supports the Field Quality Manager (Service) in the South East Diageo sales territory, the successful candidate may be required to work in other regions depending on business needs.This role is a 6-month long-term sickness backfill.Closing date for applications is Friday, August 8th.Key Responsibilities:Work closely with the Diageo Regional Quality Manager to improve beer quality across the region.Use the results of the 7cs surveys completed by the CPM Dispense Team to identify and resolve serious beer dispense issues, enhancing overall beer quality.Serve as a senior point of escalation for resolving beer dispense issues.Be the ‘subject matter expert’ advising Diageo On-Trade customers on beer dispense best practices.Advise customers on improving their beer dispense systems and the availability of financial support through the Diageo cold room grant process.Audit and approve improvements to beer dispense cooling systems by Refrigeration Contractors before financial support is provided.Support the Service Manager with surveying, planning, and resource allocation to ensure efficient completion of service work.Audit service work to ensure high standards and accurate recording of equipment used.Provide support during periods of leave or absence of the Service Manager.Assist with installation and withdrawal of beer dispense equipment during peak periods, if required.Build and maintain strong customer and internal relationships.Deliver KPIs against SLAs within your hub.Operate professionally and efficiently, representing CPM and the client.Adhere to industry health and safety standards.Generate new ideas and improve ways of working.Strive for high standards of performance for customers.Undertake other duties as instructed by your line manager.Experience:3-5 years’ experience in the service side of the business.Strong understanding of installation and withdrawal of beer dispense equipment.Excellent knowledge of refrigeration related to beer dispense.Experience in surveying service work to high standards.Knowledge of beer dispense fault finding.Excellent interpersonal and communication skills.Ability to build and maintain client and customer relationships.Professional handling of clients and customers.Proficient in MS Office (Outlook, Word, Excel).Competent with CRM systems and analytical tools like Power BI and Salesforce.Target-driven with a proven record of achieving KPIs.Organized, able to manage multiple priorities.Strong commercial awareness.Energetic and enthusiastic.Full driving license is essential.
#J-18808-Ljbffr