Our Client are seeking an experienced Customer Service Assistant/Administrator based in their Clonmel Branch.
As a Customer Service Assistant, you will interact with customers daily, ensuring exceptional customer service.
You will handle incoming calls from existing customers, addressing any questions or concerns they may have, and will be responsible for invoicing and filing for the Branch.
Key Responsibilities: Greet customers as they enter the store Record sales by creating open jobs or updating customer records in the in-house system Demonstrate excellent communication skills and a professional telephone manner Process payments, invoices, and manage filing systems Keep all Fleet paperwork up-to-date Schedule vehicle bookings and follow up with customers to provide updates Build rapport through conversations and offer honest recommendations for customer vehicles Handle stressful situations calmly and professionally Essential Requirements: At least 1 year of experience in a customer service or similar role Strong PC skills, including proficiency in Excel and Word Excellent verbal and written English communication skills Strong analytical skills Self-motivated, enthusiastic, and committed A customer-focused mindset with keen attention to detail and problem-solving abilities Ability to work independently and understand customer needs Benefits: Competitive salary (negotiable) 21 days of annual leave Monthly bonus Vehicle servicing discounts after probation Employee Assistance Program Free parking Uniform provided INDTR Skills: Customer Service Administration Strong Computer Skills