Principal Product Manager Contact CenterGalway based - 1 week per month onsiteMust have Contact Center experienceStamp4 or EU/UK Passport only!Are you passionate about building products that transform how people connect? As a Product Manager for Agent Interactions, you’ll drive the vision and delivery of platforms that sit at the heart of modern contact center technologies. Your mission: to create seamless, scalable, and innovative solutions that empower associates and enhance customer experiences.In this role, you’ll lead an agile squad, aligning strategy, resources, and execution to deliver measurable outcomes. You’ll translate strategic goals into action, prioritise customer needs, and ensure the products and services your team owns are stable, supported, and continuously improving. You’ll also foster a collaborative, learning-driven culture by role-modelling agile principles and coaching others to excel.What you’ll doDefine and communicate your squad’s mission, inspiring clarity and focusServe as the voice of the customer, anticipating and prioritising their needsDrive iterative delivery, measure performance, and remove impedimentsBalance quality, cost, and timelines to achieve business goalsLead and influence cross-functional teams without formal authorityWhat you’ll bring8–10 years’ experience in product management, product development, or systems developmentStrong knowledge of contact center technologies (voice, email, chat)Agile experience and a track record of iterative deliveryThe ability to influence, motivate, and build high-performing teamsIntellectual curiosity and a continuous improvement mindsetWhy joinYou’ll be part of an agile organisation supporting mission-critical platforms that serve millions of customers and process tens of millions of interactions every year. This is a team that thrives on innovation, collaboration, and an obsession with improving both associate and customer experiences. If you’re driven to lead with impact and excited to shape the future of digital interactions, this role offers the platform to do it.We are an equal opportunities employer and welcome applications from all qualified candidates.
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