Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team in this key role.
About the Role:
* Blding and maintaining excellent relationships with customers is crucial for success in this position.
* Ensuring accurate customer information in CRM Salesforce.com is vital.
* Buidling knowledge of products through training and attendance will be essential.
* Handling customer queries via phone, email, and case management is a key responsibility.
* Resolving pre-booking holds and escalating challenges as needed requires strong problem-solving skills.
* Coordinating with other departments to expedite/resolve customer orders, issues, and concerns is important.
Your Experience and Background:
* A passion for delivering exceptional customer experiences is necessary for success.
* A self-starter who can work with limited supervision but escalates when necessary is required.
* Multiple task management skills with high quality/accuracy are essential.
* Team player with attention to detail and follow-up skills is vital.
* Previous experience in a busy customer services department, with strong time management and prioritization skills is beneficial.
What We Can Offer:
* Competitive rewards package.
* Benefits offering for work-life balance.
* Vibrant culture with extensive career development opportunities.
* Part of a global organization pioneering access control solutions.
We value diversity, inclusivity, and different perspectives. If you have most of the skills and experience, we want you to apply. Let's empower each other to drive change and innovation!