Responsibilities
1. Prepare and promptly submit accurate export and import customs entries, in line with Irish Customs regulations and company procedures and client SOP.
2. Coordinate the process of customs clearance documentation for the customer base.
3. Conduct thorough due diligence checks and follow escalation processes where needed.
4. Collaborate with the operational team to ensure the availability of accurate information.
5. Deal with the customs authority on a daily basis.
6. Work on assigned key account customers to ensure their needs are met and deliver best in class customer service.
7. Ensure Duty/VAT is processed correctly & collected as required.
8. Ensure any queries/refunds are followed up and resolved immediately.
9. Effectively resolve any queries, issues and delays and continuously propose solutions to improve clients' experience.
10. Maintain data quality on our Supply Chain Visibility platform to guarantee accurate information is presented to customers.
11. Ensure you keep up to date on the latest Customs Regulations updates & changes.
Skills and Experience
12. Minimum 2 years' experience in completing customs entries in a freight forwarding environment is essential
13. Experience with Customs software's such as Thyme IT
14. Experience with DAFM requirements is an advantage
15. Excellent knowledge of Irish customs procedures & systems
16. Quick and accurate data entry skills
17. Strong organisational skills with ability to effectively communicate with all stakeholders
18. Ability to work in a fast-paced environment and meet deadlines
19. Excellent MS Word & Excel skills
Package
20. A competitive remuneration package.
21. Hybrid working, allowing you to have a good work/life balance.
22. Award Winning staff development program offering genuine career development opportunities.
23. Innovative and agile working environment where opinions and fresh ideas are valued and encouraged.
24. Work within an internationally diverse, sociable, dynamic team with a sharp vision and strategies.