Overview of Role
Our client based in CoLouth/ Meath/ is seeking an Accounts Receivable & Customer Services Specialist with French, on a long-term contract for 12 months.
Accounts Receivable and Credit Control
* Fluency in both French & English
* Billing runs and postings in SAP.
* Management of the AR SAP Master data
* Coordination of Customer Master Site changes
* Preparation of Direct Debit payment runs/follow-up on rejected DD.
* Prepare weekly aging reports
* Preparation of month end reporting
* Reconciliation of customer accounts.
* Monitoring of credit limits and credit control for dealer customers in line with the credit policy.
* Monitor and release credit checked orders.
Customer Service
* Provide exceptional customer service via phone or email to our French based customers.
* Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution.
* Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business.
* Compile statistics around customer queries/complaints and identifying issues which give rise to frequent queries/complaints.
General
* Support AR manager & Finance teams on ad hoc projects as and when required.
* Participation in process improvements and Service development
* Interaction with external/internal parties including customers, auditors and the company Compliance teams.
* Microsoft products, including Excel, SAP experience is an Advantage.
If you are interested in the above role or any of our other roles, please apply to job reference HM/871 on www.recruitmentbureau.com.
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