Overview
Customer Service Representative II at Stericycle. Stericycle is a U.S. based business-to-business services company and provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.
Position Purpose
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
Key Job Activities
* Working a 40-hour week over 4 days and acting as a key point of customer contact.
* Reconciling/completing all relevant documentation and issuing a certificate of destruction via a hand-held terminal.
* Remove console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
* Ensure that no material is left in the console.
* Replace the console bag with an empty bag and lock the console.
* Take material directly to the shredder truck and proceed to shred.
* Make sure the truck gates are secure so that none of the contents escape from the truck during shredding.
* Upon completion of shredding, obtain the client’s signature and provide the certificate of destruction and related details on daily reporting.
Education
Junior and Leaving Certificates.
Experience (EMEAA)
* Relevant driving experience and a Class C licence, along with a full driver CPC card.
* Ability to undertake heavy lifting and physically demanding work, involving safe movement of large wheeled trolleys on and off vehicles.
* Excellent customer service skills and flexibility around working hours.
* Ability to read and understand client information sheets.
* Ability to write clear messages on daily reporting sheets.
Benefits
* Contributory Pension Scheme
* Life Insurance
* Access to SteriCares, our employee support fund
* Stericycle University – online library of self-development & learning
* Annual performance related pay review
* Referral Scheme
* Flu voucher
* Eye Test voucher
Disclaimer
The above description is a summary of the nature and level of work performed; it is not an exhaustive list of all responsibilities, duties and requirements. This document does not create an employment contract, implied or otherwise, and it does not guarantee employment. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations in accordance with its policies and local laws. Stericycle reserves the right to modify content at any time.
Seniorit y level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Environmental Services
* Hospitals and Health Care
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