About The Merrion
The Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre.
Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.
Job Description:
We are recruiting for an experienced Head Concierge to assist the Director of Guest Relations in planning, coordinating and directing the operations of the Concierge department.
This role ensures that all our guests receive the highest level of service before, during and after their stay.
The successful candidate will oversee and manage a team comprising Supervisors, Doormen, and Car Valet Parkers.
They will have a proven track record in a Concierge role in a 5* hotel, with a solid working knowledge of the Opera property Management system.
Additionally, they will have hands-on experience in managing teams and a strong working knowledge of the English language both spoken and written.
Maintaining an up-to-date knowledge of local attractions, events, dining options, and other amenities, the Head Concierge will actively network and build key contacts within Dublin's hospitality, culture and events sectors.
Key Responsibilities:
* Assist the Director of Guest Relations in planning, coordinating and directing the operations of the Concierge department.
* Ensure that all our guests receive the highest level of service before, during and after their stay.
* Oversee and manage a team comprising Supervisors, Doormen, and Car Valet Parkers.
* Maintain an up-to-date knowledge of local attractions, events, dining options, and other amenities.
* Actively network and build key contacts within Dublin's hospitality, culture and events sectors.
Benefits:
* Competitive pay rates
* Free meals on duty
* Free cleaning of company provided uniforms
* €300 bonus for recommending a friend to work at The Merrion
* Travel and Bike to Work Tax saving Schemes, discounted parking in the city
* Health and Dental Insurance payments
* Contributory Pension Plan from the day you start work
* Death in service benefit
* Increased holiday entitlement with length of service
* Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team
* Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
* Free Employee Assistance Programme free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members