DescriptionRyanair are currently recruiting for a Customer Service Agent – HQ to join Europe's Largest Airline Group.This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.This role is based in our Dublin HQ and suitable for candidates with a Customer Service BackgroundDuties IncludeWorking to targets and deadlines in a dynamic environmentHandling of customer contacts by emailGeneral back-office administration dutiesEfficient and appropriate handling of customer queries/complaintsReporting and communicating to management on problems which arise and suggest solutions to overcome themLiaise with cross functional stakeholders across the business on a regular basisAdhoc tasks pertaining to Customer ServiceRequirementsExcellent customer service experience with a "can do", proactive attitudeFluent spoken and written English is essential. Another European language is desirable but not essentialExcellent knowledge of Microsoft Office suite (specifically Word and Excel)Show a natural ability in problem solvingPossess a high level of interpersonal and written skillsMust have a flexible approach and ability to remain diplomatic and tactful while working under pressureDetail orientated; ability to complete large volume of work quicklyProactive approach to dealing with errors/complaintsBenefitsCompetitive salaryDiscounted and unlimited travel to over 250 destinationsDefined Contribution Pension SchemeDeath in Service Benefit – Up to 2 times of annual basic salary20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.Option for up to 5 additional unpaid leave days per yearCycle 2 Work SchemeUnrivalled career progressionCompetencies