Customer Service Administrator - Healthcare, Dublin
Client:
Location:
Dublin, Ireland
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
cdf53cdc64b6
Job Views:
4
Posted:
19.04.2025
Job Description:
TCP Homecare is a healthcare service provider, specialising in 'direct to patient services' which include the dispensing and distribution of pharmaceutical products, homecare nursing services and sharps waste management, facilitating a unique turnkey solution for the delivery of hospital care in the patient's home.
Role:
The company is currently seeking to employ a customer service administrator on a fixed - term (1 year), full time basis. This person is responsible for all elements involved with ensuring a seamless and smooth pathway for patients referred to the TCP Homecare while promoting the highest standard of service at all times.
Key Responsibilities:
1. Handling a high volume of calls both inbound and outbound from both healthcare professionals and patients.
2. Providing help and advice to customers, while ensuring all information gathered is accurate and relevant for the specific service to be delivered to the patient.
3. Accepting and processing patient referrals in a sensitive and professional manner, through an in-house bespoke electronic system.
4. Following SOPs / Workflows processes and procedures accurately.
5. Maintaining all records/correspondence/databases/documentation, electronic or other formats, in an accurate and legible manner within agreed policies.
6. Attending all company required meetings, training and other business in a prepared and punctual manner.
7. Filing, scanning, and other general office administrative tasks.
8. Reporting customer related concerns as required and completing any investigation as requested by management.
9. Working in a fast paced environment, under own initiative and making decisions quickly and effectively.
10. Representing self in a professional and ethical manner at all times.
11. Being courteous, polite and respectful to all customers, clients, healthcare professionals and colleagues ensuring that the highest quality of service is delivered at all times.
12. Ensuring interdepartmental recognition, relationships and teamwork is maintained by communicating relevant information and ensuring a seamless process is in place for all patients/customers.
13. Responsible for the administration of daily/weekly/monthly documentation for departmental reviews and reports.
14. Daily scheduling and co-ordination in accordance with the service requirements.
15. Assisting in the development of patient management protocols.
16. Assisting in the development of patient IT systems and services.
17. Strong PC, administration, interpersonal and communication skills.
18. Familiarity or knowledge of medical terminology is an advantage.
19. Ability to deliver in a fast paced environment.
20. Ability to work under own initiative and make decisions quickly and effectively.
What We Offer in Return:
Competitive annual salary
24 days of annual leave per annum
Pension Scheme
Health Insurance
Employee Discount Card
You Can Also Expect:
A supportive and friendly working environment
Regular training courses and opportunities to upskill
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